Terms of Use

1. About this website and its scope

Shadowrocket Help Center (shadow-help.com) is the Shadowrocket website and guide, with information on verifying the genuine app, purchases, importing subscriptions, managing configurations, and troubleshooting. These terms apply to your access to and use of this website, its examples, and its documentation.

This website provides guidance to help explain how to use the app. It does not replace in-app notices, system permission details, or the terms that apply when you make a purchase. App transactions, account management, and payments are subject to the terms shown in the App Store at the time. If our documentation differs from the current interface, check the app and App Store listing.

2. App purchases and service boundaries

Shadowrocket is a paid commercial app available exclusively on Apple platforms, primarily for iPhone and iPad. The App Store is the only place to get it. Before purchasing, verify the developer, Shadow Launch Technology Limited, the official app icon, and app ID 932747118. Check the App Store listing for compatibility and system requirements.

A one-time app purchase does not include a subscription to network services. Buying the app does not provide access to servers. This website does not provide, sell, or recommend nodes or subscription services. Tutorials assume that users already have their own subscription or server details. Confirm service terms, access, and fees directly with the relevant service provider.

Check the relevant App Store processes for payments, redownloading, refunds, and Family Sharing. This website cannot complete transactions on your behalf or confirm whether a particular account is eligible to make a purchase.

3. Responsible use and configuration

Users must comply with the laws and regulations that apply where they are located and to their activities, as well as the rules of their network and relevant services. Do not use Shadowrocket or this website to engage in illegal activity, infringe others' rights, steal data, or disrupt the normal operation of networks or information systems.

Make sure you are authorized to use any imported subscription, server details, or configuration. Keep your account credentials and subscription URLs secure. Before sharing troubleshooting information, remove credentials and other personally identifiable details. Before changing Config, rules, or On Demand settings, keep a recoverable copy of the original configuration and understand that changes may affect routing and network access.

4. Availability and limitation of liability

The app is sold on the App Store; this website primarily provides documentation. Network access depends on factors such as device status, system settings, network conditions, configuration, and services users obtain independently. We do not guarantee uninterrupted website availability or promise specific connection results, compatibility, or resolution times.

To the extent permitted by applicable law, this website is not liable for loss of access, data loss, or related indirect losses caused by website outages, differences in documentation, configuration errors, external service failures, or user actions. Back up important data before deleting, overwriting, or resetting anything. Nothing in these terms excludes or limits liability where the law does not permit it, or affects consumer rights you have under applicable law.

5. Trademarks and intellectual property

The Shadowrocket trademark, app, and related software rights belong to its developer or the respective rights holders. The official app icon, interface materials, and product name shown on this website are used to identify the product and explain its operation. Visiting this website does not transfer any rights to the trademark, app, or other protected material.

You may read and quote necessary content for personal learning and configuration checks. When quoting, credit the source and preserve the original meaning. Other copying, republication, or commercial use must comply with applicable law and the relevant rights holders' requirements. Do not alter the app icon, truncate explanations, or remove rights notices in a way that could misrepresent the source.

6. Changes to these terms and finding help

We may revise these terms to reflect changes to features, content, or legal requirements. Revised terms will be published on this page, and the “Last updated” month at the top will be updated as well. Material changes affecting users' rights or obligations will be explained here. Review these terms before taking relevant actions. Updates will not retroactively diminish rights users have already acquired under applicable law.

For help with using the app, see the Setup Guide. For purchases and restoring previous purchases, see the App Store Guide. Details about how personal information is handled are in the Privacy Policy. These documents help you check common issues; they do not replace App Store transaction processes or a service provider's obligations.